Terms of Service

1. What we are, and what we are not

Loanwren is a software platform used by mortgage lenders, brokers and loan officers ("Customers") to collect, organize and review information and documents from borrowers and applicants.

• We are not a lender, mortgage broker, loan originator or servicer, and we do not make credit decisions, set rates, issue loan estimates or disclosures, or commit to lend.
• We do not provide legal, tax or financial advice. Our AI assistant can make mistakes, and nothing it says is a loan offer, a commitment to lend or professional advice.
• Any loan you apply for is offered, if at all, by the Customer you are working with, subject to that Customer's requirements and applicable law.

2. Eligibility and accounts

You must be at least 18 years old and located in the United States to use the Services. You agree that the information you give us is accurate and that you are authorized to give it. Customers are responsible for their users' accounts and for keeping credentials secure.

3. Borrowers

If you are a borrower, Loanwren acts as a service provider to the lender or broker that invited you. That Customer decides what to ask for, how to use your information and whether to approve your loan. The Customer's own privacy notice and loan terms apply to that relationship.

Do not rely on automated estimates, summaries or answers from the Services as a final answer on eligibility, pricing or loan terms. Ask your loan officer.

4. Customers

Customers are responsible for their own compliance with laws that apply to their business, including, as applicable, the Equal Credit Opportunity Act, Truth in Lending Act, Real Estate Settlement Procedures Act, Fair Credit Reporting Act, Gramm-Leach-Bliley Act, TCPA and state licensing and lending laws. Customers are responsible for their use of the Services, for the instructions they give the assistant, for the review of its output, and for all decisions about borrowers.

Customers represent that they have the right and any required consents to provide borrower information to us and to have us process it for them.

5. Your information

Our Privacy Policy explains what we collect and how we use and protect it. You keep ownership of what you submit and grant us a license to use it to provide, secure and support the Services for you.

6. Calls, texts and recordings

By providing your phone number you agree that we and the Customer you are working with may contact you by phone, text message and email about your application, including using automated technology and AI voice assistants. Consent to marketing messages is not a condition of using the Services. See our SMS Terms for message frequency, rates and how to opt out.

Calls and chats with our AI assistants may be recorded, transcribed and analyzed for quality, training, safety and to prepare your file. We will tell you at the start of a call. If you do not want a call recorded, tell us or end the call and use another channel.

7. AI-generated content

Extracted fields, document checks, flags, summaries and answers are generated with automated tools and can be incomplete or wrong. A flag is not a finding of fraud or a reason to deny a loan. Customers must review output before relying on it.

8. Acceptable use

You agree not to:

• Provide false, altered or fraudulent information or documents, including mortgage fraud.
• Impersonate another person or submit information about someone without their permission.
• Interfere with, probe, scrape, reverse engineer or overload the Services, or attempt to access them by means we have not approved.
• Use the Services in a way that discriminates unlawfully or that otherwise breaks the law.

We may suspend or end access at any time if we believe you have broken these Terms or the law.

9. Intellectual property

The Services, including software, text, graphics and the Loanwren name and logo, are owned by us or our licensors and protected by law. We grant you a limited, revocable, non-transferable license to use the Services for their intended purpose.

10. Third-party services

The Services may link to or rely on third-party systems such as loan origination systems, credit and verification providers and cloud infrastructure. We do not control them and are not responsible for their content or practices.

11. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY LOAN WILL BE APPROVED OR CLOSED.

Figures and results on our site are illustrative. Please also read our Legal Disclaimer.

12. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, LOANWREN AND ITS AFFILIATES, OFFICERS, EMPLOYEES AND PARTNERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST LOANS OR LOST DATA, ARISING FROM THE SERVICES OR FROM ANY LENDING DECISION. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE PRECEDING TWELVE MONTHS AND ONE HUNDRED U.S. DOLLARS ($100).

Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

13. Indemnification

You agree to indemnify and hold us harmless from claims, losses and expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your violation of law, or information you submit that you had no right to provide.

14. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at contact@loanwren.com and try in good faith to resolve the dispute informally for at least 30 days. Subject to that, the state and federal courts located in Delaware have exclusive jurisdiction, except where the law of your state gives you the right to bring a claim elsewhere.

15. Changes and termination

We may update these Terms from time to time. If the changes are material we will post the new version with a new effective date and, where required, notify you. Continued use after the effective date means you accept the changes. You may stop using the Services at any time. Sections that by their nature should survive termination will survive.

16. Contact

Loanwren Inc., a Delaware corporation. Email: contact@loanwren.com.